Maintenance Guide

We understand that when you have a maintenance issue, you want it fixed right away. Quite often, we find that basic troubleshooting can resolve your issue. We have provided you quick solutions to common problems below.

AC/HEATER

This one is a tougher one to troubleshoot. Often times it requires a professional to diagnose and repair. But let’s try a few things… Did you test the breaker? | Is the power coming on at all? | Is the filter clean/obstructed? | Will the main fan turn on? If you responded ‘YES’ to the following and it’s still not working, please submit a service request.

ELECTRICAL

PLUMBING

GARBAGE DISPOSAL

GARAGE DOOR NOT OPENING

WATER SOFTENER – WATER FEELS/TASTES DIFFERENT

REFRIGERATOR NOT COOLING

WATER HEATER ISSUES

Electric & Gas Water Heaters
Electric & Gas Water Heaters

The first thing we want to determine is what type of unit is this: Electrical or Gas.

Electric Water Heater

There will be an electrical line that runs into the top of the unit. On this style of unit, there are two oval shaped access panels. These will be vertically aligned. The one you would want to access is the top panel. There will be two screws, remove these and the panel cover. Once this is removed, you will see a red circular button that says “RESET”. Push this button. If the unit is activated, you will feel a slight vibration when you place your hand on the tank. This will be the heating elements activating. If this fails, check your breaker panel to ensure none are tripped or in half trip mode.

Gas Water Heater

The pilot may have gone out. If this is the case, the pilot will need to be lit. If so, the instructions for doing it will be labeled right on the pilot. After taking these steps, if the pilot light is now lit, let the water heater work for three to four hours before testing the water.
5 STEPS TO RESET YOUR HOT WATER HEATER HOW TO RESET GAS WATER TANK PILOT LIGHT

This is a simple fix that you can do yourself. Please follow the directions below: 1. Turn off the water heater using the correct breaker to be sure there is no power going to the hot water heater before you begin. 2. Use a screwdriver to remove the panel on the side (top and/or bottom) to uncover the temperature setting. 3. The temperature control will either have temperature settings shown in degrees or it might just say hot – cold. Move the temperature setting to a cooler setting. 4. Replace the cover and screw closed. 5. Turn the breaker for the hot water heater back on. 6. Wait at least 3 to 4 hours before testing the hot water temperature.
HOW TO CHECK AND SET WATER HEATER TEMPERATURE

GAS OVEN NOT LIGHTING, PILOT LIGHT OUT

Maintenance tips to keep in mind…

Do not Flush

Wet wipes, diapers, paper towels, feminine products into the plumbing system regardless of what the packaging says.

Air Filter

Change air filters every month.

Landscape

Mow, edge and trim your lawn as well as trim your trees and bushes.

Garage

Garage laser sensors – keep free of dirt, cob webs, grass clippings from blocking sensors.

Breaker Box

Know where the breaker panels are, reset the breakers when your ac, heat, water heater or garbage disposal doesn’t work.

Pest Control

Pest control is the responsibility of the tenant.

Garbage Disposal

Garbage disposals have a breaker under or on the side of the breaker. Reset it if it does not work.

Air Condenser

Keep your air condenser free from grass and grass clippings. Use a hose to spray down to keep your house cooler and more efficient.

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Key Sections of the Maintenance Guide

Emergency Procedures

Requesting Maintenance

Preventative Measures

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